Privacy Policy for Helios The Game
1. INTRO
We, Games4Creators Limited, are a technology company that designs, develops, and operates mobile games. With this Privacy Policy, we explain how and why we collect, store, use, disclose, and otherwise process personal data that we collect via our website, online advertisements, and mobile games (collectively, our "Services"). This Privacy Policy does not apply to any other data we collect, such as data we collect offline, from job applicants, or from employees.
If you reside in the U.S., please also see our Supplemental U.S. Privacy Statement. If you reside in the European Economic Area (EEA), United Kingdom, or Switzerland (collectively, "EEA+"), please also see our Supplemental EEA+ Privacy Statement.
If you have concerns about providing data to us or it being used as described in this Privacy Policy, please see Section 6 (Control Over Your Information) and Section 7 (Requests to Exercise Privacy Rights) of this Privacy Policy, or contact our Data Protection Officer at privacy@game4creator.com.
2. WHAT TYPES OF PERSONAL DATA WE COLLECT AND HOW WE COLLECT IT
A. Personal Data Collected Directly from You
Contact Information:: Your country, name, surname, e-mail address, or username.
User Generated Content:: Files, documents, videos, images, or data you upload or transmit.
Profile and Gameplay Information:: Screen name, avatar, in-game progress, scores, achievements, payments, etc.
Survey Information:: Feedback and ratings you provide.
Inferences:: Predictions about your interests and preferences from our services.
Parental Information:: Parent's e-mail address and PIN if parental controls are activated.
B. Information We Collect Automatically
Analytics Data:: User ID, browsing history, device info, crash logs, etc.
Device Data:: Device IDs, IDFA, Google Advertising ID, etc.
Location Data:: Based on your IP address.
Commercial Information:: Products or services purchased or considered.
C. Personal Data Collected from Third Parties
Social Media:: Data from interactions on platforms like Facebook, Google, etc. You can always review and adjust your privacy settings on these platforms before linking your accounts to other services. For more details, please refer to Facebook's Privacy Policy
App Marketplaces:: Device and account data from app stores like Apple App Store or Google Play.
Authentication Services:: Data from services like Facebook, Google, and Apple. When using third-party logins, personal data shared includes your name, email, user ID, profile picture, and your Facebook friends (if applicable). Please review your settings on these services.
Meta's Advanced Mobile Measurement (AMM) Service:: We may receive aggregated, non-personal data via Meta for performance measurement of our advertising campaigns.
Other Sources:: Personal data from publicly available sources, third-party consent, or mergers and acquisitions.
3. PURPOSES FOR PROCESSING YOUR PERSONAL DATA
We may use your personal data for the following purposes, depending on how you interact with our Services and your location:
To enable us to personalise your in-game profile, provide our games (including the social elements of our games, such as team play and competitions), ensure that the services you have paid for are activated in the games, and provide you with player support if needed;
To enable us to optimize our games for you and for the device you are using, as well as to deliver customized in-game events, offers, and promotions;
To manage our organization and its day-to-day operations;
To verify your identity and entitlement to products or Services when you contact us or access our Services;
To request your participation in our surveys about our organization, partner organizations, and our Services;
To help maintain the safety, security, and integrity of our property and Services, technology assets, and business;
To operate, improve, and optimize our games and other Services;
To personalize our Services, understand our users and their preferences to enhance user experience and enjoyment, and improve our users' experience;
To provide access to certain areas, functionalities, and features of our Services, including social features and multiplayer competitions;
To communicate with you regarding Services-related information, including confirmations, technical notices, updates, security alerts, and support messages;
To enable players to communicate with each other in games or on our social media accounts;
To respond to your comments, inquiries, and provide customer support services;
To prevent potentially prohibited or illegal activities, including cheating or fraud, and to protect our players;
To measure interest in our Services;
To ensure internal quality control;
To enable us to comply with laws that apply to us, prevent fraud, ensure compliance with our Terms of Service, or defend, exercise or establish our legal rights, including our rights under our Terms of Service;
To activate, verify, and give effect to parental control settings;
To comply with contractual and legal obligations and requirements;
To provide support through our customer service channels when requested;
To conduct internal research and analytics;
To evaluate and enter into a reorganization, restructuring, merger, acquisition, or whole or partial sale or transfer of our business or assets ("Business Transaction");
To engage in the marketing activities described in this Privacy Policy.
4. DISCLOSURE OF YOUR PERSONAL DATA
We may disclose personal data to the following types of third parties and in the following circumstances:
Other Users in Your Online Community:: If you participate in online communities or send virtual gifts to other users, we may disclose your profile information to other online community members, including your screen name, profile picture, in-game scores, achievements, gifted items, and any other information you choose to include in your profile.
Contests, Sweepstakes, and Survey Providers:: We may disclose personal data to third parties who assist us in delivering our contests, sweepstakes, or surveys and processing the responses.
Service Providers:: We may disclose personal data to service providers (data processors) such as companies providing IT services, customer service, analytics, search engine services, and other support activities. We have executed appropriate contracts with these service providers to ensure they do not use or share personal data except as necessary to perform the contracted services or comply with legal requirements.
Disclosures to Protect Rights:: We may disclose personal data if required by law or legal process to protect our rights, your rights, or the rights of others. This includes responding to law enforcement or national security requests and in the context of legal claims.
Ad Networks and Advertising Partners:: We work with third-party ad networks to deliver personalized content and targeted advertising on websites and services we do not operate, and across other devices. These networks may collect data directly through cookies or other technologies when users visit our Services. For more details, see Section 5 (Targeted Advertising)
With Your Consent:: We may disclose personal data to third parties or publicly with your consent, such as posting your testimonial on our websites or other Services.
Sale of Assets and Change of Control:: We may disclose personal data to potential acquirers of our business assets for evaluating and entering into business transactions.
5. TARGETED ADVERTISING
We rely on third-party advertising networks and other advertising technology providers ("AdTech Providers") to serve targeted online ads at users of other companies' websites, games, and online services. These ads are targeted at users that we or AdTech Providers believe would be interested in our Services. To enable these targeted ads, we may disclose the following types of personal data about players of our mobile games and viewers of our ads to AdTech Providers:
Identifier For Advertisers (IDFA): and Google Advertising ID
IP address:
What Services of ours they have used:
Date and time of when they used our Services:
Inferred interests:
AdTech Providers use this information to make the online ads users see more relevant to their interests and provide advertising-related services such as reporting, attribution, analytics, and market research. AdTech Providers combine the personal data that we disclose to them with data they may have collected about the same individuals elsewhere, such as when those individuals use other websites and online services that rely on the same AdTech Providers. This Privacy Policy does not apply to the collection and use of your personal data by AdTech Providers.
We recommend that you review AdTech Providers' privacy policies for more information. A list of some AdTech Providers we rely on and their privacy policies can be found here.
6. CONTROL OVER YOUR INFORMATION
There are a variety of ways in which you can control how our Services process your personal data:
Delete or Reset our Services:: If you delete our games from your mobile device, we will no longer collect personal data via our games on your mobile device, and any data associated with our Services stored on your device (such as game progress) may be deleted. However, we may still process personal data we collected before you deleted our games from your mobile device. You can also reset your mobile advertising identifier using your phone, in which case you will appear as a new user to us and our advertising partners with no association to prior activity or data.
Delete Your Account: Should you wish to delete your account completely, please contact us at contact@game4creator.com and follow the instructions. Note that if you delete your account, all progress in games and any unspent virtual items will be lost and cannot be restored. Once your account is deleted, we de-identify the associated data and retain de-identified Analytics Data for analytics purposes. However, certain data may be retained as required by law or for legal purposes, such as enforcing our Terms of Service.
Change our Services' Access to Your Device Information:: You may control our Services' access to your device information via your device's "Settings" app. For example, you can withdraw permission for our Services to access your network devices, location data, or integrate with other applications.
Deactivate Push Notifications:: If you have activated push notifications on your device, we may send notifications about game updates, high scores, and other notices. You can opt out of these notifications at any time by adjusting the relevant settings on your mobile device.
Targeted Advertising:
In some jurisdictions, we request your consent to engage in targeted advertising activities described in Section 5 (Targeted Advertising) when you first launch our games. If you consent, you may withdraw it anytime by going to Settings > Terms & Privacy. In other jurisdictions, you can opt out of these activities through the same Settings page.
You can prevent your device's ad identifier from being used for interest-based advertising or reset it via your device's settings. These settings are usually found under "privacy" or "ads" in your device's settings.
To update your advertising preferences on Meta platforms, log in to your account on Meta and update your settings there.
Submit a Request to Exercise Privacy Rights:: Depending on the laws applicable to us, you may have privacy rights regarding your personal data. For more information on how to submit a request to exercise your privacy rights, please see Section 7 (Requests to Exercise Privacy Rights).
7. REQUESTS TO EXERCISE PRIVACY RIGHTS
Depending on the privacy laws that apply to our use of your personal data, you may have some or all of the following privacy rights:
Access to personal data: : You may have the right to access your personal data that we use.
Correction or deletion of personal data: : You may have the right to ask us to correct or complete your personal data if it is wrong or incomplete. You may also have the right to ask us to delete your personal data when certain conditions apply.
Restriction on processing personal data: : You may have the right to ask us to restrict the use of your personal data when certain conditions apply.
Object to processing of personal data: : You may have the right to object to certain uses of your personal data by us when certain conditions apply.
Portability of personal data: : You may have the right to receive your personal data in a structured and commonly used format so you can use this data with another company when certain conditions apply.
Right to opt out of:
Targeted advertising: : If you play our games, we may use your personal data for targeted advertising purposes as described in Section 5 above. You may opt out in-game by going to Settings > Terms & Privacy.
Selling: : Some of the laws that apply to our processing of personal data qualify some of our disclosures of personal data to AdTech Providers as "selling" personal data. You may have the right to direct us not to sell your personal data to third parties. You may opt out of such disclosures in-game by going to Settings > Terms & Privacy.
Right to non-discrimination: : You may have the right not to receive discriminatory treatment for exercising these rights. However, please note that if the exercise of these rights limits our ability to process personal data (such as in the case of a deletion request), we may no longer be able to provide you with our products and services or engage with you in the same manner.
Right to appeal: : If we decline to take action on a request exercising one of your rights set forth above, you may have the right to appeal our decision. In these cases, we will notify you providing our reasons for denying the request and instructions for how you can appeal the decision.
Right to withdraw consent: : There are certain circumstances where we request your consent to process your personal data. In these instances, if you have provided consent, you may have the right to withdraw your consent at any time. If you withdraw your consent, this will not affect the lawfulness of our use of your personal data before your withdrawal.
To submit a request to exercise your privacy rights, you can contact us by any method described in the Contact Us section below. In your request, please describe what rights you are exercising and how you would like us to assist. We may need to request specific information from you to help us verify your identity and that you have the right to request what you are requesting. These are security measures to ensure that we do not disclose personal data to any person who has no right to receive it, or otherwise process the data in unauthorized ways. We may also contact you to ask for further information about your request to clarify the scope of your request and speed up our response. We will respond to requests to exercise privacy rights according to applicable laws.
8. CHILDREN
We do not intend to or knowingly collect personal data from children 12 and under. If a child 12 or under has provided personal data to us, we encourage the child's parent or guardian to contact us to request that we remove the personal data from our systems. If you believe that we might have any information from or about children, please contact us.
If you are above the age of 12 but under the age of 18 (or the age of majority in your jurisdiction, if this is higher than 18), you must ask your parent or legal guardian to read this Privacy Policy because you are not allowed to use our Services without the permission of your parent or legal guardian. Parents can enable or disable chat, in-app payments, and certain other features through the parental control setting under the "Settings" menu. Once parental controls are activated, these features cannot be changed without a pre-set password. If we learn that a user has not yet reached the age of majority, we may change how we use their personal data to comply with applicable laws.
9. SECURITY
We maintain physical, technical, electronic and procedural measures intended to protect personal data from unauthorized processing, including firewalls, data encryption technologies, internal data security protocols and data protection and processing agreements with organizations that receive your personal data from us. However, no server, computer or communications network or system, or data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, we cannot ensure or warrant the security of any personal data you transmit to us or through our Services.
10. THIRD-PARTY WEBSITES
Our Services may include links to third-party websites, plug-ins and applications. Except where we post, link to or expressly adopt or refer to this Privacy Policy, this Privacy Policy does not apply to, and we are not responsible for, any personal data practices of third-party websites and online services or the practices of third parties. To learn about the personal data practices of third parties, please visit their respective privacy policies.
11. RETENTION
The length of time for which we retain personal data depends on the purposes for which we collect and use it and how long we need to retain it to comply with applicable laws (including for the purpose of satisfying any legal, regulatory, tax, accounting or reporting requirements), to establish, exercise or defend our legal rights, or to make the data available to judges and courts or the competent public authorities. Once personal data is no longer necessary for the purposes for which it was collected, to meet legal requirements, in connection with legal rights, or for courts or authorities, we delete it.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, and we will post the updated Privacy Policy on this page. When we make changes to this Privacy Policy, we will change the date at the beginning of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify individuals by email to their registered email address, by prominent posting on our Services, or through other appropriate communication channels. Any new policy will be effective from the date it is published by us.
13. CONTACT US
If you have any questions about our privacy practices or personal data processing activities, or would like to exercise your rights under privacy laws, you may contact us at privacy@game4creator.com
Games4Creators Limited
Registered Address: 71-75 Shelton Street, London, England, WC2H 9JQ